Skip to main content

Pelago App Update | Member FAQ

We're updating the Pelago app starting November 2! Here's what to expect and how to get started.

Written by Destiny

1. How do I update my app?

You don't need a new app! If you have automatic updates turned on, your Pelago app should update on its own between November 2–9.

If you want to update it yourself:

iPhone:

  1. Open the App Store.

  2. Search for Pelago.

  3. Tap Update if available.

  4. Open Pelago and follow the instructions.

Android:

  1. Open the Google Play Store.

  2. Search for Pelago.

  3. Tap Update if available.

  4. Open Pelago and follow the instructions.

Updates will roll out gradually starting November 2, so you may not see yours right away.

2. Will I need to log in again?

Most existing members will be signed in automatically. If prompted, you'll receive a one-time code by text or email to sign in.

3. What if I can't update or sign in?

Check that you have the latest app version. If you're still having trouble, contact our support team.

4. What's changing in the app?

We're making Pelago more personalized, while keeping the support you're familiar with.

What's new or improved:

  • Sona: Meet Sona, Pelago's new AI-powered support feature. You can chat or talk with Sona, ask questions, and work through guided exercises to build healthy habits and make progress toward your goals. Sona is there between care team visits and works alongside your care team, not instead of them.

  • Personalized activities: Instead of a set library of exercises, you'll now have activities and practices tailored to your goals, needs, and progress.

  • Daily tracking (previously check-ins): Continue tracking your substance use, with more ways to track your mood, habits, and other factors that may affect your progress.

What's staying the same:

  • Weekly plans: Continue setting goals and reflecting on your progress each week.

  • Care team access: Continue messaging your care team and scheduling calls when you need support.

Is Sona optional? Yes! You can turn Sona off anytime in your settings and still use other Pelago features and connect with your care team.

Is Sona available to everyone? Not yet. Due to state regulations, Sona isn't currently available to members in Maine, Illinois, Vermont, Nevada, Colorado, or Rhode Island. We're working toward bringing Sona to more members in the future!

5. What about my care team?

If you're an existing member, you'll keep your current care team with the app update. You can message your care team or schedule a call directly in the app.

If you don't have a care team member yet, you can get connected through Meet Your Care Team on your home screen.

6. Will my progress carry over?

Yes! If you're an existing member, your information will carry over, including:

  • Previous check-ins and progress

  • Chat and appointment history

  • Substance selection(s)

  • Account information and care team

  • Reward points

If anything looks incorrect or is missing, message us in the app so we can help.

Did this answer your question?