Hello and welcome to Pelago!

Congratulations on taking this journey to a healthier, happier you. Whether you are sober curious, want to better your drinking habits, or looking to improve your overall health — you’re in the right place.

This guide is meant to help you understand everything that is available to you throughout your journey — who your care team will be, what the program entails, and how to use the Pelago app to its fullest potential.

Let us work around your schedule. Our program is fully virtual, delivered via a convenient app, meaning you can achieve goals at a pace that works for you.

Get peace of mind with a completely anonymous and confidential program. Only you and your personalized care team will know you’re in the program — not your employer.

Achieve your individual goals with a personalized treatment program (and industry-leading success rates to boot).

Save money by getting the best treatment for your substance use. Whether you’re looking to cut back or stop entirely, our program is free to you and covered by your benefit provider.

Our certified Coaches provide highly trained guidance and support via in-app audio and/or chat messaging throughout your journey. Your Coach can be someone you lean on and check-in with often as you need. They will provide support when you need it, facilitate conversations, and help you set and examine your goals.

Our dedicated member support team is available to resolve your needs as they arise. This team can assist in any app issues, prescription questions, and scheduling needs. They are committed to ensuring you receive the best support possible. Our team is available by email or phone. Hours: 8am - 5pm EST | members@pelagohealth.com |‪ (201) 263-4718

To ensure that you will have access to care at all times, we also offer a complimentary Live Care Hotline, available 24 hours a day, 7 days a week, to all members.

If you find yourself in need of support after hours (8am-5pm EST) please call our Hotline at 1.877.349.7755

Cognitive behavioral therapy (CBT) is one of the most common and best-studied forms of therapy. Pelago content is designed with CBT in mind.

The basic principle is always the same: what we think, how we feel and how we behave are all closely connected – and all of these factors have a decisive influence on our well-being.

Not all CBT will use all of these strategies. Pelago members will work with their Counselors to develop an understanding of the problem and to develop strategies and goals to success.

Your overall health and wellbeing is top priority. If you find yourself in need of additional resources outside of Pelago, our Member Support Team is dedicated in helping you find those resources, either virtually or in-person in your local area.

Some examples of these resources can include things such as mental health support, financial + career support or basic needs (housing, food, etc). Please let your Coach know or email us directly at members@pelagohealth.com.

Your experience and feedback is very important to us. If issues or concerns arrive, you can speak directly to your Coach.

However, if you are not comfortable discussing this with your Coach and you’d like to reach the management team directly, please use this ONLINE FORM.

To delete your account and be removed from Pelago Services, please email the Member Support Team directly at members@pelagohealth.com

Note: Even if you cancel and remain an employee with a participating employer, you will continue to have free access to our services and can re-enroll at any time.

The Pelago App replaces traditional telephone coaching programs with a technology-enabled digital clinic designed to help members access evidence-based care wherever they are.

Engage in mobile content, keep in touch with your care team and personalize tracking — all at your finger tips.

On your Smart Phone, navigate to the App Store or Google Play Store and type in the search bar 'Pelago.'

Select the Pelago app (shown below) and tap to install/download to your phone. If you are on your smartphone, you can tap the direct links below:

Apple Download

Google Download

Once you've downloaded the app to your phone, tap to open. A login screen will pop up.

Log in using the same email and password you used and created in the registration flow.

In the Login screen of the app, enter the exact email you've registered with. Skip the password box and tap the link below that says: "Forgotten Password?"

Verify the email that is registered to your account and tap "Continue."

You will receive an email with a verification code. Check your email and put in the verification code along with a new password. Tap 'Reset Password' and you can now log in with your new credentials. (Note: the email may go to your spam folder)

Your Home Screen will contain a few elements, depending where you are in your journey. In the home screen, you will find:

In the Home screen, all appointments can be seen by tapping the calendar icon on the top right hand of the screen.

On the day of your appointment, it will appear in your Home screen under "Today's Priority."

At the time of your appointment, you will receive an audio call to your phone from your Coach. Tap the green button to answer.

Before you first appointment:

You will need to ensure that the Pelago app has permission to access your camera and microphone for your audio phone calls.

Enabling Notifications is a vital tool when using the Pelago app.

When notifications are enabled, you will be notified when a Coach sends you a chat, when your appointments are coming up (1 hour and 10mins before), as well as a reminder for your daily-check in to provide insights of your journey.

To enable notifications, navigate to your phone "Settings" and "Notifications" to customize and turn them on for the Pelago app.

The Counselor (Coach) tab in the app is where you will access the chat function.

This is where you can send a message and communicate with your Coach if you have any questions, concerns, need to reschedule an appointment, etc.

Or, if you are looking for general support and encouragement, do not hesitate to reach out.

Medication is not applicable for members with Coaches. This is optional for other members in the alcohol program.

If you wish to include Medication in your journey or would like to learn more and explore this option, please let your Coach know and we can certainly transfer you to a Counselor and Provider.

The Insights Tab is a goal setting tool and visual reminder of your journey overtime.

Your daily check-in's, which come from answering the question "Did you drink today?" all contribute towards this data so that you are able to view how you are progressing on a daily and monthly basis.

These insights can even shed light on possible patterns and trends that you can discuss with your Coach to work through.

Keep in mind: it is normal for a journey to have uphills and downhills. Honest data is the best data.

Packs - Packs are short sessions focused on CBT. Go through this content at your own pace and revisit whenever needed.

When craving - When craving are listening and breathing exercises to utilize at any given moment when you need motivation, are feeling stressed, etc.

To locate your Profile Details and Settings, tap on the 👤 icon on the top right hand of your Home Screen.

For any additional assistance, email members@pelagohealth.com