Hello and welcome to Pelago!

Congratulations on taking this journey to a healthier, happier you. Whether your goals are to cut back, manage, or eliminate cannabis — you're in the right place.

This guide is meant to help you understand everything that is available to you throughout your journey — who your care team will be, what the program entails, and everything you will need to know about the app.

Let us work around your schedule. Our program is fully virtual, delivered via a convenient app, meaning you can achieve goals at a pace that works for you.

Get peace-of-mind with a completely anonymous and confidential program. Only you and your personalized care team will know you’re in the program — not your employer.

Achieve your individual goals with a personalized treatment program (and industry-leading success rates to boot).

Save money by getting the best treatment for your cannabis use. Whether you’re looking to cut back or stop entirely, our program is free to you and covered by your benefit provider.*

*Our services are free to members, but some exceptions apply for certain employer groups. Contact support for details.

Our Counselors provide highly trained guidance and support via in-app video/audio and chat messaging throughout your journey. Your counselor is someone you will meet with regularly or as often as you need. They will provide support when you need it, facilitate your conversations, help you set goals, and create a plan to stick with.

Our dedicated member support team is available to resolve your needs as they arise. This team can assist in any app issues, prescription questions, and scheduling needs. They are committed to ensuring you receive the best support possible. Our team is available by email or phone. Hours: 8am - 5pm EST | members@pelagohealth.com |‪ (201) 263-4718

To ensure that you will have access to care at all times, we also offer a complimentary Live Care Hotline, available 24 hours a day, 7 days a week, to all members.

If you find yourself in need of support after hours (8am-5pm EST) please call our Hotline at 1.877.349.7755

Your Healthcare Provider is a qualified Physician or Nurse Practitioner who will help to facilitate the medication portion of the program, if you choose to include this option in your journey. You will meet with them regularly over video to receive ongoing medication support.

Cognitive behavioral therapy (CBT) is one of the most common and best studied forms of therapy. Pelago content is designed with CBT in mind.

The basic principle is always the same: what we think, how we feel and how we behave are all closely connected – and all of these factors have a decisive influence on our well-being.

Not all CBT will use all of these strategies. Pelago members will work with their Counselors to develop an understanding of the problem and to develop strategies and goals to success.

Although there are no FDA-approved medications to treat cannabis use disorder, our medical providers are here for you to help manage physical symptoms you may be experiencing from cannabis withdrawal. Symptoms may include:

If you begin to experience any of the above, or any other physical discomfort, please reach out to your counselor or member support team to get scheduled with a medical provider for our next available appointment. Our medical providers are here to evaluate your symptoms and work with you to find the best approaches to ease any discomfort you may be feeling.

In order to be prescribed medication, members must virtually meet with a medical provider to be evaluated accordingly.

During the first appointment, if a Pelago Provider finds it necessary to prescribe you medication, you will receive your first prescription. During this appointment, you will work together to develop a treatment plan that is right for you and will have regular check-in’s to evaluate how everything is going. Your prescriptions will be sent to your local pharmacy.

If you are experiencing any thoughts of self-harm we encourage you to contact the National Suicide Prevention Hotline at 1-800-273-8255, where you will have access to a trained professional to receive immediate support.

If you find yourself in an emergency or urgent care need, we encourage and recommend that you contact your local emergency or crisis department (911).

Your overall health and wellbeing is top priority. If you find yourself in need of additional resources outside of Pelago, our Member Support Team is dedicated in helping you find those resources, either virtually or in-person in your local area.

Some examples of these resources can include things such as mental health support, financial + career support or basic needs (housing, food, etc). Please let your counselor know or email us directly at members@pelagohealth.com.

Your experience and feedback is very important to us. If issues or concerns arrive, you can speak directly to your counselor.

However, if you are not comfortable discussing this with your counselor and you’d like to reach the management team directly, please use this ONLINE FORM.

Your Member Account is your medical record while you are receiving care. Please ensure that your contact information is always current and up to date to ensure your prescriptions and/or program supplies are sent to the correct address.

If your information and mailing address changes, please let your Counselor know or send an email to members@pelagohealth.com

To request any medical or appointment records, please email our Member Support Team directly at members@pelagohealth.com

In order to release any records, members are will be required to electronically sign a Release of Information form documenting a consented release.

To delete your account and be removed from Pelago Services, please email the Member Support Team directly at members@pelagohealth.com

Note: Even if you cancel and remain an employee with a participating employer, you will continue to have free access to our services and can re-enroll at any time.

The Pelago App replaces traditional telephone coaching programs with a technology-enabled digital clinic designed to help members access evidence-based care wherever they are. Engage in mobile content, keep in touch with your care team and personalize tracking — all at your fingertips.

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Your Home Screen will contain your key actions, depending where you are in your journey. Here you can do your check-ins and track your progress, or access the most relevant CBT content.

Access the chat function to reach out to your counselor.

The Insights Tab is a goal setting tool and visual reminder of your journey overtime.

Find CBT content and craving exercises here. Packs are short sessions focused on CBT. Go through this content at your own pace and revisit it whenever needed.

For any additional assistance, email members@pelagohealth.com