How will I receive my incentive?
You’ll receive an email from Pelago containing a secure link to redeem your incentive.
Tip: Be sure to check your spam or junk folder if you don’t see it in your inbox.
When will I get my incentive?
Incentives are typically sent within 5–7 days after you’ve completed all qualifying steps.
How do I qualify for an incentive?
To be eligible for a Pelago incentive, you’ll need to complete the following steps:
Register for a Pelago account.
Confirm your eligibility for the program.
Download the Pelago mobile app.
Complete your welcome call.
Once you’ve finished these steps, your incentive will be processed automatically.
Where can I find the full terms and conditions?
You can review all incentive-related terms and conditions here.
How do I redeem my gift card?
Once you receive your email from Pelago, simply click the link inside to redeem your gift card.
If you haven’t received your email yet, please wait a few days or check your spam folder.
Having trouble redeeming your incentive?
If you’re running into issues, reply directly to your Pelago email or contact us at members@pelagohealth.com.
Include details about the problem or any error messages you’re seeing — our team will be happy to help you get it resolved.